From Brows to Trust: Evaluating Embodied Conversational Agents
Publisher: Springer
Language: English
ISBN: 140202729X
Paperback: 352 pages
Data: Jan 2005
Format: PDF
Description: Embodied conversational agents (ECAs) are autonomous software entities with human-like appearance and communication skills. These agents can take on a number of different roles, for example, as an assistant, tutor, information provider, or customer service agent. They may also simply represent or entertain a user.
The precise nature and benefits of different characteristics of ECAs requires careful investigation. Questions range from the function of an eyebrow raise to mechanisms for assessing and improving ECA trustworthiness.
This book will help experts and designers in the specification and development of applications incorporating ECAs. Part 1 provides guidelines for evaluation methodologies and the identification of design and evaluation parameters. Part 2 demonstrates the importance of considering the user
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Evaluation Methodologies Software Entities Investigation Questions Conversational Agents Autonomous Software English Isbn Customer Service Agent Careful Investigation Publisher Springer Precise Nature Information Provider Brows Eca Eyebrow Ecas Communicat
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