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Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
McGraw-Hill; 1 edition | February 20, 2003 | ISBN-10: 0071416412 | 48 pages | PDF | 2.1 Mb
These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.
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